{"id":7437,"date":"2020-05-13T11:34:00","date_gmt":"2020-05-13T10:34:00","guid":{"rendered":"https:\/\/dev.popcomms.com\/pop\/?p=7437&#038;preview=true&#038;preview_id=7437"},"modified":"2021-11-10T13:55:34","modified_gmt":"2021-11-10T13:55:34","slug":"the-technology-leading-the-way-in-customer-engagement-progressive-web-apps","status":"publish","type":"post","link":"https:\/\/dev.popcomms.com\/pop\/the-technology-leading-the-way-in-customer-engagement-progressive-web-apps\/","title":{"rendered":"Progressive Web Apps &#8211; The Technology Leading the Way in Customer Engagement"},"content":{"rendered":"\n<p>If you\u2019re not from a technical background, it\u2019s unlikely that you\u2019ve heard of Progressive Web Apps, but&nbsp;lying behind&nbsp;some of&nbsp;the best interactive experiences and&nbsp;websites&nbsp;is&nbsp;Progressive Web App technology.&nbsp;Think Pinterest,&nbsp;Twitter,&nbsp;Trivago,&nbsp;Spotify, Uber, Instagram, Forbes, Financial Times&nbsp;and these are just a handful of examples.&nbsp;&nbsp; <\/p>\n\n\n\n<p>Progressive Web Apps&nbsp;are fast becoming the next natural step&nbsp;in the&nbsp;development of web and app technology, in fact, they are perhaps one of the biggest upgrades to the internet in a decade. And, as&nbsp;an early adopter of the&nbsp;technology we have seen enormous benefits for our clients\u2019&nbsp;interactive sales&nbsp;experiences&nbsp;but&nbsp;before we dive into that let&#8217;s discuss first&nbsp;what&nbsp;is a&nbsp;Progressive Web App (PWA)?&nbsp; <\/p>\n\n\n\n<p>In simple terms,&nbsp;PWAs&nbsp;combine the very best attributes of responsive websites and native apps.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>But, what&nbsp;does this mean in terms of&nbsp;actual&nbsp;features and&nbsp;benefits?&nbsp;<\/strong><\/p>\n\n\n\n<p>Well, there are so&nbsp;many&nbsp;but&nbsp;the most valuable&nbsp;ones are listed below:&nbsp;<\/p>\n\n\n\n<figure id=\"tablepress-2\" class=\"wp-block-table\"><table><thead><tr><th>Feature<\/th><th>Native App<\/th><th>Responsive Website<\/th><th>PWA<\/th><th>What&#8217;s the PWA benefit?<\/th><\/tr><\/thead><tbody><tr><td>Works offline<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>Once a visitor has used the app, assets can be cached on the device allowing it to load instantly, and work with limited or no internet connection which makes for a much better user experience and of course is much more preferable than a no network connection message<\/td><\/tr><tr><td>Push notifications<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>Notifications like the ones we&#8217;re all used to can be sent via the app, providing relevant content to users whenever and wherever improving re-engagement by ensuring content is always relevant and meets the users&#8217; needs<\/td><\/tr><tr><td>Branding<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>Create a bespoke experience with custom app icons, splash screen, change the browser colour scheme or hide the address bar, just like a native app<\/td><\/tr><tr><td>Kiosk mode<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>Full-screen experience. This gives a much more immersive and engaging experience &#8211; all attention can be focused on the content so there are no distractions with a browser<\/td><\/tr><tr><td>App icon<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>Just use the Add to Homescreen or Install functions on your device and a few seconds later it&#8217;s installed, just like a native app, without the need for app stores and having to dig around there<\/td><\/tr><tr><td>Cross platform<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>Code needs to be written just once and it can be deployed across multiple platforms, Android, iOS, macOS or Windows. This keeps costs down by reducing development time, as well as maintaining consistency with the overall look and feel on different devices which in turn increases familiarity and engagement with the user<\/td><\/tr><tr><td>Search Engine Friendly (with SSR)<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>Using server-side rendering techniques, your PWA can be indexable by search engines just like normal web pages. From an SEO point of view this is a biggie to boost rankings<\/td><\/tr><tr><td>No download required<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>Can be accessed just through a URL, there is no need for app stores (and approval processes) making it much easier for users to find and adopt<\/td><\/tr><tr><td>Mobile friendly<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>They can be developed to be fully responsive to work on whichever device users have, mobile, desktop, tablet etc.<\/td><\/tr><tr><td>Analytics<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>&#x1f60a;<\/td><td>Google analytics can be applied in the development phase so that unique insights into browsing behaviour can be seen showing what content is working and what&#8217;s not, great for marketing to be able to sharpen up on messaging<\/td><\/tr><tr><td>Background updates<\/td><td>&#x1f60a;<\/td><td>&#x1f612;<\/td><td>&#x1f60a;<\/td><td>Perform seamless updates to the app in the background, with or without informing the user, meaning users can get the latest features without having to download updates from an app store or be subject to review by Apple or Google<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>A positive user experience improves customer engagement, retention, and loyalty. And, as you can see just from a quick glance of the above, PWAs are storming ahead in making the overall user experience fast (just on this point alone, they are 15x faster than native apps, according to the AppInstitute), accessible and reachable making them the perfect go-to technology to support any businesses strategic growth. Many experts believe that PWAs are the future of mobile development.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;<strong>Gartner predicts that PWAs will replace 50% of mobile apps in 2020<\/strong>&#8220;<\/p><\/blockquote>\n\n\n\n<p>Growth has been exponential when it comes to mobile use and numbers are increasing daily. People prefer to interact with mobile apps rather than websites with rich functionalities, faster loading times&nbsp;and seamless connectivity.&nbsp;&nbsp; <\/p>\n\n\n\n<p><strong>But<\/strong>,&nbsp;the&nbsp;technology comes to nothing if the&nbsp;content&nbsp;isn\u2019t great. And,&nbsp;in these&nbsp;days of multiple technology platforms and&nbsp;content overload&nbsp;&#8211;&nbsp;it&#8217;s&nbsp;even more crucial&nbsp;than ever&nbsp;to&nbsp;always&nbsp;start&nbsp;with&nbsp;your&nbsp;audience<strong><em>&nbsp;first<\/em><\/strong> and not your technology.&nbsp;<\/p>\n\n\n\n<p>Knowing what is most important to your&nbsp;audience&nbsp;is&nbsp;absolute&nbsp;key&nbsp;&#8211;&nbsp;you have to put yourself&nbsp;in your audience\u2019s shoes&nbsp;and ask those&nbsp;all-important&nbsp;questions: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u2018<em>What do they want?\u2019<\/em><\/li><li>\u2018<em>What do they need?\u2019<\/em> <\/li><li>\u2018<em>What\u2019s their current reality?\u2019<\/em>&nbsp;<\/li><li><em>\u2018What are their pressures?<\/em>\u2019&nbsp;<\/li><li>\u2018<em>What excites them?\u2019 <\/em><\/li><li><em>\u2018What wows them?<\/em>\u2019&nbsp;&nbsp;<\/li><\/ul>\n\n\n\n<p>Knowing the answers to these questions will help you to define the user\u2019s journey, decide on the most relevant content and the visuals to create a personalised experience. The more personalised an experience the better &#8211; authentic, human content makes for a much greater, <a href=\"https:\/\/dev.popcomms.com\/pop\/7-considerations-creating-captivating-immersive-interactive-user-experiences\/\" data-type=\"post\" data-id=\"5837\" target=\"_blank\" rel=\"noreferrer noopener\">immersive experience<\/a> and with the right technology that\u2019s when you start to see the magic happen.<\/p>\n\n\n\n<p>If you want to work smarter and embrace the significant advantages of&nbsp;best-in-class technology with PWAs&nbsp;to improve those customer conversations and win business, we\u2019d love to hear from you.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re not from a technical background, it\u2019s unlikely that you\u2019ve heard of Progressive Web Apps, but&nbsp;lying behind&nbsp;some of&nbsp;the best interactive experiences and&nbsp;websites&nbsp;is&nbsp;Progressive Web App technology.&nbsp;Think Pinterest,&nbsp;Twitter,&nbsp;Trivago,&nbsp;Spotify, Uber, Instagram, Forbes, Financial Times&nbsp;and these are just a handful of examples.&nbsp;&nbsp; Progressive Web Apps&nbsp;are fast becoming the next natural step&nbsp;in the&nbsp;development of web and app technology, in [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":215,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[23,4],"tags":[88,112,113,22,98,14,129,9],"class_list":["post-7437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-enablement","category-touchscreens","tag-analytics","tag-b2b-presentations","tag-b2b-sales","tag-digital-transformation","tag-interactive-content","tag-interactive-touchscreen-experiences","tag-progressive-web-app","tag-virtual-exhibitions"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/posts\/7437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/comments?post=7437"}],"version-history":[{"count":0,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/posts\/7437\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/media\/215"}],"wp:attachment":[{"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/media?parent=7437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/categories?post=7437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.popcomms.com\/pop\/wp-json\/wp\/v2\/tags?post=7437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}